ATLANTA, GA – Onepath Systems announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Onepath for delivering outstanding customer service to customers in the U.S.
“We are delighted Cisco recognized us for our excellence in customer satisfaction,” says Ron Self, CEO of Onepath Systems. “We work hard to provide the highest level of expertise to our clients while also focusing on delivering superior service and paying close attention to client needs. Being one of only 10 percent of Cisco partners to have achieved this level of customer satisfaction makes me extremely proud of our team members.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.